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I believe that this lack of etiquette and business sense should be a red flag when choosing a Realtor.
I have noticed more and more that potential clients are telling me that the previous Realtor they had never returned calls or e-mails. And when they did, it was days later, not hours. I am sorry but that is unacceptable.
I recently had the opportunity to make a presentation for an expired listing. The gentleman was a very methodical person who spent a great deal of time and detail evaluating everything before making a decision. When the time came for him to interview Realtors, he sent out an e-mail to all the Realtors that had contacted him about listing his home for sale. In the body of the e-mail he asked that we each call him so that he could interview each of us over the phone. From there he would invite a select few to have a face-to-face interview with him.
Well, I responded within an hour of receiving his e-mail, made it to the face-to-face interview and received the listing. When I asked him what made him choose me over my competitors, he told me it was my responsiveness to his e-mail and follow up with him afterwards. In all, he was initally contacted by seven different Realtors. Out of those seven only two responded back to his e-mail request within 24 hours. His theory was if they did not respond to him in a timely manner to market his home, what were they going to do when other Realtors called or e-mailed them with questions or an offer on his home.
It is a tough economic time for everyone right now. Some Realtors have gotten out of the business and others have resorted to taking on part-time jobs to supplement their income until things get better. But I know that you are entrusting me with the largest purchase or transaction a person is going to make in their lifetime. I owe it to you to respond to them, or anyone inquiring about the property, in a timely manner?
I am looking forward to doing business with you.
Thanks Dave Decicco for the info.